REPAIR AND CARE
Pool and hot tub repair, from the shop on 12th Ave South
Liners, covers, skimmers, plumbing, drains and equipment on pools. Heaters, leaks and plumbing on hot tubs. Joe oversees most of the service work.
How a failing pool or tub tells you
Pool trouble starts as something small and wrong. The water line sits an inch lower each week with no dry spell to blame. A liner shows a wrinkle at the wall, or lifts off the floor near the skimmer. A faceplate cracks after one hard Wisconsin winter. A drain cover rocks when it should be seated. None of it feels urgent on a Saturday, and all of it gets more expensive to ignore through the summer.
A hot tub is quieter about it. The water will not climb to the set temperature, a pump hums but moves nothing, the topside throws an error, or there is a damp patch in the cabinet that was not there last month. Freeze damage is its own category around Onalaska and out toward Sparta and Tomah: a storm drops the power, the tub sits cold, and by morning a fitting has split.
If you cannot tell which of those you have, that is fine. Call the store at (608) 783-4477, say what you see and what the pool or tub is, and Joe, who oversees most of our service and installations, will tell you what it sounds like before anyone drives out.
A Quality Pool and Spa crew member at the ladder of an above-ground pool filling from a hose
On the pool wall and under the cabinet
A liner change is slow, careful work. The water comes down, the old liner comes out of the track, and the wall and floor get checked and smoothed before anything new goes in. The new liner is seated into the track, then pulled tight to the floor as the pool starts to fill, so the wrinkles are worked out while the water is still shallow. Skimmers get new faceplates and gaskets, and a failed throat gets replaced rather than patched. Plumbing lines are cut back to sound pipe and rebuilt with new fittings. Pumps, filters and heaters are repaired where that is sensible and replaced with a properly sized unit where it is not.
Drains are the one place we are strict. Replacement anti-entrapment covers are chosen with the Virginia Graeme Baker Pool and Spa Safety Act and the ANSI/APSP-16 2011 standard in mind, because a drain is a safety part before it is a plumbing part. Safety covers go on with anchors set into the deck and straps tensioned to the pool. One plain limit: we do not offer resurfacing for gunite and concrete pools.
On a hot tub the order is different. Leak detection comes first, because a wet cabinet can be a jet fitting, a pump union or a split line, and guessing costs more than looking. Then the repair itself, whether that is a heater, a pump, the controls or the plumbing run behind the panel.
After the repair, before the next freeze
A new liner or a rebuilt line is only as good as the water it holds. Once it is filled, bring a sample to the counter at 1001 12th Ave South in Onalaska and we will read it with you, so the first weeks of the new liner are not spent fighting a chemistry problem. Hours are Monday to Friday 9 to 5 and Saturday 10 to 4.
Before the cold comes, a safety cover on the pool and a good fit on the hot tub cover do more for next spring than any repair will. We keep covers in stock for Sundance Spas hot tubs, ready to pick up. If something does freeze, call early. Waiting a week usually turns one split fitting into three.
Quality Pool & Spa — Call (608) 783-4477.
Repair orders
The list we write the ticket from
Pools first, then hot tubs. If your problem is not on it, call and ask. If it is a gunite or concrete pool surface, that is the one job we pass on.
Pools
- Liner Changes
- A new liner set into the existing wall, with the floor and wall checked before the old one is gone.
- Safety Cover Installation
- Anchors, straps and a cover cut to the pool it has to hold up.
- Skimmer Repair and Replacement
- Faceplate, gasket and throat, the part of the pool that moves the most water.
- Plumbing Line Replacement
- The buried run between skimmer, pump and return, replaced where it failed.
- Equipment Maintenance and Replacement
- Pumps, filters and heaters kept running, or swapped for the right size.
- Drain Replacement
- Anti-entrapment drain covers, with the Virginia Graeme Baker Pool and Spa Safety Act and ANSI/APSP-16 2011 in mind.
Hot tubs
- Equipment Repair and Replacement
- Heater, pump and controls, whichever one is behind the symptom.
- Leak Detection and Repair
- Find the weeping fitting or the cracked line first, then fix that and nothing else.
- Plumbing Repair
- Unions, jet lines and the pipe under the cabinet.
From the people who called
“Showed up and within an hour he trouble shot the tub -- fix it and was done ASAP. Well trained tech mechanic - polite and cleaned his area.”
“After a recent bad storm with power loss, we were froze up! They got me back in my happy place in less than a week.”
“Had a wonderful experience with Holly and Joe. We got our Hot Tub from them eight years ago in Three Lakes Wi. Great people to work for! There after purchase service is wonderful, even from four hours away.”
Looking at a different pool or tub instead of fixing this one? See the Radiant pools, the Sundance hot tubs, or the full list on the services page. Water questions go to the chemicals counter, and the learn about pools page covers the safety standards in more detail.